North TX Insulation does not sell or rent personal information. We use information primarily to respond to inquiries, prepare estimates, schedule and provide requested services, and maintain customer records.
1. Information we may collect
We may receive information that you voluntarily provide by telephone, text message, email or another communication method. This may include your name, phone number, email address, service address or ZIP code, property type, project details, approximate square footage, photos, preferred appointment times and communications with us.
Our website provider and standard internet systems may also process basic technical information, such as IP address, browser or device type, requested pages, date and time, and security or diagnostic logs.
2. How we use information
- Respond to questions and estimate requests.
- Evaluate, schedule, provide and follow up on requested services.
- Prepare proposals, invoices and service records.
- Protect our customers, personnel, business and website from fraud, misuse or security threats.
- Comply with legal, tax, insurance and recordkeeping obligations.
3. Text messages and calls
When you call us or initiate a text message through this website, you are asking North TX Insulation to communicate with you about your inquiry or requested service. Message and data rates may apply. We do not sell, rent or share your phone number or text-message consent with third parties for their independent marketing. You may ask us to stop nonessential text communications at any time. Consent to marketing messages is not a condition of purchasing services.
4. When information may be shared
We may share only the information reasonably needed with service providers that support our operations, such as website hosting, communications, scheduling, payment processing, accounting or technical support. We may also disclose information when required by law, to protect safety or legal rights, or in connection with a business transfer. These parties may use the information only for the applicable purpose or as permitted by law.
5. Cookies, links and third-party services
The website may use essential storage or technical tools needed for security and operation. Links to Google, Facebook, Thumbtack or other third-party websites are governed by those companies’ own privacy policies. We are not responsible for their independent privacy practices.
6. Retention and security
We retain information only as reasonably necessary for the purposes described in this policy, our business records and applicable legal obligations. We use reasonable administrative, technical and physical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
7. Your choices and privacy requests
Depending on applicable law, you may request access to, correction of or deletion of certain personal information, or ask about how it has been used. We may need to verify your identity and may retain information when legally permitted or required. To make a request, call or text (214) 971-5840.
8. Children’s privacy
Our services and website are intended for adults seeking property services. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can review and delete it when appropriate.
9. Updates to this policy
We may update this policy to reflect changes in our services, practices or legal obligations. The updated version will be posted here with a revised effective date.